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Shipping Policy
Effective Date: 01-01-2026
This Shipping Policy applies only to orders placed within India through the website https://risivanart.in.
Order Processing Time
All orders are processed and shipped from our warehouse within 2–3 business days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once the order is dispatched, you will receive a shipping confirmation email or SMS with tracking details.
Shipping Time
Delivery time depends on your selected shipping method and delivery location.
Fast Shipping
Gujarat
Estimated delivery: 3–4 business days after dispatch
All Other States in India
Estimated delivery: 4–6 business days after dispatch
Flat Shipping
Gujarat
Estimated delivery: 5–6 business days after dispatch
All Other States in India
Estimated delivery: 6–8 business days after dispatch
Delivery times are estimates and may vary due to:
- Courier delays
- Weather conditions
- Remote location delivery
Public holidays
Order Tracking
Once your order is shipped, you will receive a tracking number and courier tracking link via email or SMS.
If you do not receive tracking information within 48 hours of dispatch, please contact our support team.
You can track your order by contacting us:
Phone: +91 8808842642
Email: hello@risivanart.in
Delivery Charges
Shipping charges depend on your delivery location and selected shipping method.
The applicable shipping cost will be displayed at checkout before payment confirmation.
Failed Delivery
If the package cannot be delivered due to reasons such as:
- Incorrect shipping address
- Incomplete address
- Customer unavailable to receive the order
- Refusal to accept the order
the shipment may be returned to our warehouse.
In such cases, the return shipping cost and courier charges may be deducted from the refund amount.
Our Courier Partners
We work with reliable courier partners across India, including:
- DTDC
- Shree Maruti Courier
- Mahavir Courier
- BlueDart
- Delhivery
- XpressBees
- Ekart
- Shadowfax
- India Post
- ATS
The courier service used may vary depending on delivery location and service availability.
Upon Receipt of Your Order
When receiving your package, please inspect it carefully.
If the package appears damaged, tampered with, or incomplete, you should:
- Refuse delivery, or
- Accept the parcel but mark it “Damaged” on the delivery receipt.
Please contact us immediately on the same day with photos of the package and product.
Bank Holidays
We do not process or deliver orders on bank holidays or national holidays.
Orders scheduled during such periods will be delivered on the next working day.
Contact Information
Risivan
Address:
Mulshankar Shastri Street,
Mochi Bazar Main Road,
Lohana Para
Rajkot, Gujarat
India
Phone: +91 88088 42642
Email: hello@risivanart.in
Customer Support Hours:
Monday – Saturday
9:00 AM – 7:00 PM