Returns & Refunds
Effective date: January 1, 2026
Return window
Return requests must be initiated within 24 hours of receiving the product. Requests submitted after this window may be declined.
Damaged or missing items
For damaged products, please provide an unboxing video clearly showing the damage, photos, and your order number. For missing items, please provide an unboxing video showing the items you did receive, along with the same documentation — all within 24 hours of delivery.
Return conditions
Approved returns require that products be unused and in original condition, with original packaging, tags, and accessories included, plus a valid unboxing video submitted on time.
Who pays for return shipping
We cover return shipping for items that arrive damaged, defective, or incorrectly delivered. For change-of-mind returns or errors such as ordering the wrong size, return shipping is the customer's responsibility.
Refund timeline
Once a returned item arrives and is inspected at our warehouse, refunds are processed within 5–7 business days to the original payment method.
Customized products
Personalized items cannot be cancelled or returned once production has begun, though we will replace them if they arrive damaged.
Contact information
Phone: +91 88088 42642
Email: support@risivanart.in
Support hours: Monday–Saturday, 9:00 AM–7:00 PM